Morning Meltdown? Five Steps to Fix Today’s Disaster

For experienced salespeople, bad days can be both excruciating and inevitable. The next time you want to give up, try these five steps.

Meaning2work bad day five steps
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Nobody wants this:

You pull on the interstate only to slow to a stop.  A river of brake lights stretches for miles ahead of you.  There goes your first sales call!  Why didn’t you leave earlier? Right then, your phone chirps with a text from the Boss. The quarterly sales rankings are in and you’re..NO WHERE NEAR THE TOP?  

Clearly you misunderstood that. Keeping your eyes on the road, you fumble in your bag for your iPad which is…NOT IN YOUR BAG?  You must’ve left it charging on your nightstand!  WHAT’S NEXT?  As if on cue, your son texts. He wants to quit school.  

Before you can respond, your phone rings. It’s the school principal who gives you the slightest tap.  TAP?  You look up as the driver ahead you twists to see what kind of an idiot you are. Yep, you kissed his bumper.  MAKE IT STOP!!!

We All Have A Bad Day Behind Us…

I know I have.  I’d wager all salespeople have. And, the longer you’ve done the job the more days from Hell you’ve probably endured. 

Ok, we’ve all have bad days, the question is what to do?  Admit it, on those days, the easiest thing to do is to give up, call a friend, and vent.  And why not share a little misery? It works – for a few minutes anyway, then you get back to scolding yourself.  

And that’s too bad, given the gut punch a horrible day can deliver, is only a few minutes of joy enough?

And A Bad Day In Our Future. Are You Ready?

What will you do when your next bad day strikes? Call whomever you want, but if you REALLY want to turn things around, do the following:

  1. Stop Beating Yourself Up! Just as when a storm hits, you take shelter, when all your plans crumble, take a step back. Important problems require creativity, not anger.  Experts have found that positive, not negative, emotions are key to creative problem-solving.
  2. Assess The Damage.  Get beyond the surprise and ask yourself what you need to do in that moment and act on it. Fortunately, most bad days don’t require a visit from EMS.  Still, an appointment may need to be cancelled or a boss called. Do so and you’ll buy the time you need for the next step.
  3. Reprioritize and Reassign.  “Don’t tell me about your goals. Tell me about your plan,” says Jeffrey Haden, author of The Motivation Myth. As it stands, your day’s original plan is meaningless. What you do with the time left is everything.  Re-start the day from the beginning, jump in somewhere in the middle, or plan something new.  It’s your call.
  4. Get to It!  Don’t mourn what happened. Instead, take your new priorities and GO! According to best-selling business author, Ryan Holiday, some of history’s greatest achievements came from people who chose to head toward, not away, from their biggest obstacles. You’re likely to find more courage and skill than you ever realized!
  5. When the Day’s Over, Pause and Reflect.  Don’t just pull in the drive, get the mail, and collapse onto the couch.  Think for a few minutes of how your day started and how it finished.  YOU pulled off quite a turnaround!  Celebrate today’s victory so you’ll remember it when you face your next disaster.  You might even find they become less frequent!

Of course it’s not enough just to read my advice.  You must understand and DO it!  All of us have a bad day coming.  The question is, HOW WILL YOU RESPOND?

Sincerely,

Meaning2work.com

P.S.  If you found this or any of my other advice helpful, leave me a comment and subscribe to my email list!  Whatever you do, tell only the colleagues you like.  You don’t want to help a competitor! 😃 Seriously, I write articles like this to be helpful – you know, in the REAL WORLD!  Any feedback you provide is a much-appreciated gift!

Filling the Void: How to Make the Best of Down Time

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When it comes to travel, it’s all about the bag you carry.  Take two identical suitcases. Despite weighing the same, the one stamped to a Carribean vacation feels infinitely lighter than one ticketed to a sales meeting in Des Moines, Iowa.  Traveling for fun and traveling for business can look very similar, yet feel very different.  For vacations, we count down the days until we leave, for work trips, the days until our return.

Why do we hate business travel of all sorts?  It’s not the work.  Selling makes each day go faster.  Conversely, it’s the dead time in-between the work. Whether it’s time spent driving, flying, or in hotels, it all feels useless, and for good reason. By driving 30-40k miles, I spend an estimated 50 working days a year, staring through my windshield. Other salespeople leave town for weeks at a time. Either way, it amounts to valuable time siphoned right out of our lives!

Still, we all accept sales travel as necessary, but does it have to be a necessary evil?  Thanks to technology, we have more choices to pass the time than ever. Unfortunately, they’re not all created equal.  Some time-killing activities make us feel and perform better, and some ultimately make life more difficult.  Below is a guide to help salespeople make the most of down time.  Consider avoiding the bad behaviors and replacing them with the better options provided.  

AVOID THIS: Unhealthy or Dangerous Habits

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Yes, ideally, we’d all snack on quinoa and green tea all-day.  Back in reality, we satisfy ourselves, on occasion, with unhealthy habits.  Afternoon escapes to our favorite drive-through or retail wonderland can have harmful long term consequences.  In fact, one habit is likely to feed the other (I love puns, please don’t judge!).  Other habits, like texting and driving, put our lives at risk and should be eliminated.  It’s helpful to remember the quicker the satisfaction arrives from a given activity, the quicker it leaves..

REPLACE WITH THIS:  Learning and Creating

Consider the following temptation-inducing situations. Stuck in an airport terminal?  Grab a book!  It’s one of the best ways to sharpen your mind for selling. Have a long drive ahead of you?  Download and listen to an audiobook!  You’d be surprised how much time you can fill without extra calories or credit card bills.  And what the heck do I mean by Creativity?  Travel time provides the ideal environment to brainstorm!  In fact, many of Meaning2work.com’s posts started as dictations to my iPhone while driving.  The key, I’ve found, is to learn and write about subjects you enjoy.  You’ll arrive at your destination, refreshed and fulfilled instead of haggard and annoyed. 

AVOID THIS:  Co-worker Gossip, Office Politics

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Nobody’s perfect and we all need to let off steam, on occasion.  It’s nice, at first, to know someone else shares your sorrow and frustration. As an ongoing topic of conversation, however, commiserating does little to make us feel better.  We all know, that at times, life sucks. Why should we waste time bringing ourselves down? After all, bad luck has a way of interrupting us whenever it wants.

REPLACE WITH THIS: A Focus on the Future and Collaboration

Relax, no pom poms are required! Without using false positivity, we can acknowledge current problems and direct our conversation to actions.  This is one of the most powerful ways we can use down time. Your mood will lift when you focus on what can be done instead of what can’t. And, talking through alternatives forces us to organize thoughts into logical form.   In this way, the practice of verbally responding to a customer problem, in the safety of a coworker phone call, helps bring the solution to light. In my experience, trusted colleagues have helped to formulate my best ideas!

AVOID THIS:  Negative Self-Talk

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We’ve all done it.  The minute we’re out of a bad sales call, we review it in our minds repeatedly, and experience the same pain, repeatedly.  We know something must be our fault, so why not everything?   Refer to “Your Worst Sales Manager: A Survival Guide” earlier in this blog for more on negative self-talk.  Stories abound of perfectionist types, like Steve Jobs, and how much they accomplish.  Does anyone ever ask them how happy they are?  It’s good to be driven, as long as you also enjoy the journey itself.  Sorry perfectionists,  instead of making us better,  self-criticism usually makes us worse.

REPLACE WITH THIS: Stoic Philosophy

Stoicism is the belief that we don’t control others, only our own choices here and now.  And, not only do our choices include our actions, but also our feelings.  Try listening on your podcast player to Ryan Holiday’s The Daily Stoic.  Each episode lasts less than five minutes. Neither pro or anti religeon, Stoicism is simply an empowering acknowledgement of reality.  Learning it is like being handed something you’ve tried to find for years, the rules to life. The choice of what to do with the wisdom is yours.

Getting Started…

There are many books and courses designed to help us optimize our down time. Some may be quite effective, given the time and effort. To get started, I offer a much simpler idea; use positive habits to crowd out negative ones. Think of your time like a garden.  If you fill it with good things like seeds, fertilizer, and water, you can grow a bountiful crop.  Otherwise, the weeds take over. Let’choose to spend our downtime wisely and cultivate the lives we want!

Sincerely,

Meaning2work.com



Non-Selling Activities: Let the Salespeople Sell!

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Why do we hire salespeople, at great effort and expense, and ask them to do non-selling work like completing reports?

“Because, aside from selling, that’s what we pay them to do,” is the response I’d expect from many a manager.  Still, would you hire a plumber for your sink and ask him to fix a ceiling fan? Even if he agreed, wouldn’t you expect him to get the plumbing work done first?

Just as your Spring lawn looks it’s best when your landscaper isn’t also doing your taxes, salespeople sell more when they’re focused on selling.

If we want salespeople to give us marketing or decision support data, we should pay them for it.  In lieu of money, this can mean lowered sales expectations or increased time off.

Seriously, don’t we have to pay for most goods and services of value?  Non-selling activities take away from what salespeople are hired to do, sell. 

Sincerely,

Meaning2work.com