Salespeople: Don’t Hope for Luck, Look for Leverage

Coins clinking out of a slot machine. The crowd cheering the winner of a marathon. A Sales VP announcing this year’s #1 salesperson. What do they all have in common? Chances are, they’re the sound of good news for someone other than you. Oh well, better luck next time!

We all know we shouldn’t be jealous of winners. Some people just have the luck! When WE win, we remember all the hard work and persistence involved. Some salespeople are bold enough to claim they make their own luck. And the debate rages on. High performing salespeople dismiss the influence of luck while others blame it. In reality, both sides miss the point. Random chance does exist. But, predicting or measuring it’s role in sales is pointless. Now is the time to move beyond the luck debate.

Instead of ignoring or blaming luck, seek to clarify it. What we often label as luck is often really something else. Leverage.

The key is to understand what luck (presented as leverage) we have and act accordingly. The umbrella salesman in a rain storm has leverage. The snow plow driver in Phoenix has none, unless there’s a freak snowstorm. Any time your customer is forced to solve a problem you have leverage. Using the pricing of an existing product, with a current customer, to win the sale of new one? Leverage. Convince a customer to buy now to avoid next month’s price increase? Leverage.

“We’ll get back to you.”, is a phrase that experienced sales people learn to translate to mean “NO” or “Not right now.” Otherwise, days waiting for their decision can stretch out into months. In non-leveraged selling, your greatest enemy is the do nothing scenario. You’ve just spent hours of your time preparing for and conducting meetings with your prospect The result? You’ve delivered a free and comprehensive summary of how to solve a business problem. A problem that can wait.

What do I do when I don’t have leverage?

You have two choices: create it or look for it. Proponents of the Challenger Mindset will tell you your role is to create leverage. Go out and find a reason for your customer to act.

Shock them. Scare them. Do something to shake your customer out of complacency. When done well, the customer thanks you at the end of the sale for helping them avoid disaster. When executed poorly, you look like yet another pushy salesman using fear to make a buck.

The easier option is to look for leverage. Know your product and potential customer so well that you can find prospects with problems you can solve. This learning process involves talking to current customers and even sales people. Get to know your product and industry a level deeper. Learn the signs and symptoms of a customer in pain and look for them.

As for luck? If your job or territory came with obvious leverage, congratulations! You’ve won the sales lottery. The rest of us have to work to find it. Yes, top performers are sometimes just plain lucky. But, let’s be clear about what they’re lucky for. Having the leverage. That’s luck. Recognizing and using the leverage they possess, that’s where the skill and hard work make the difference.

One final note on leverage. Don’t overplay it. When circumstances force a customer to act, don’t be the salesperson waiting to exploit their needs. No leverage exists forever. New competitors. New technology. Something will come along to take it away from you. Your customers will remember how you treated them.

In short, don’t ask whether or not you are lucky. Instead, look for the leverage waiting within your own territory. As they say in poker, “Play the hand you’re dealt!”

Sincerely,

Meaning2work

Ps. No. The universe is not required to hand out leverage equally, to all salespeople. Do the best to find and use what leverage you have. It could be that you need to work harder than another sales person in order to achieve the same results. Sorry. Therefore, never turn a blind eye to leverage in other sales positions. Use it as a key way to evaluate new sales positions. You won’t regret it!

Driven and Distracted: The Secret Problem Many Salespeople Share

A career in sales can be exciting and rewarding. The admin work required? It sucks. CRMs. Expenses. Sales reports. They take away your selling time with little payback. Other tasks, like customer follow-through, are essential to a sales person’s success. Doing them requires discipline and neglecting them GETS you disciplined.

Do you struggle with any of the following problems?
1. Difficulty completing boring-yet-important tasks, like entering calls
2. Habitually turning sales reports in late
3. Not fulfilling commitments to customers-even the important ones
4. Forgetting to bring something crucial to a sales call
5. Doing twice the work of your teammates because of any of the above problems
6. Feeling as if you’re the only rep on the team with these issues

Are these symptoms of a careless sales rep? A manager may think so. Heck, you may agree. To a mental health professional, these are possible symptoms of ADD or ADHD. (Yes, they are two different disorders. For simplicity’s sake I’ll stick to ADHD).

As you know, in sales, effort does not always equal output. Have you ever worked your tail off on a sale only to appear lazy or disorganized? Therein lies the problem. Administrative difficulties can push you away from an otherwise likeable job. At the same time, they distract management from your true effectiveness as a salesperson.

Here are 6 steps to addressing and feeling better about those little problems that add up:

1. Get tested for ADHD/ADD. See a psychiatrist or other physician AND talk a counselor. Why both? One focuses on things from a medical perspective and the other works on how you think. Accept that ADHD is a real affliction. Although you won’t be forced to take medicine, most are proven effective and safe. Do you have a child or other family member that’s been diagnosed? It runs in families. To better understand the symptoms of ADHD and how it’s diagnosed click here.*

2. Get rational about the World. After a mistake, you need to pick yourself up, not beat yourself up. Yes, forgetting your power cord at home, can make you want to throw your company laptop out the window. Stop and think. What can you change about what happened in the past? Anger and self-torture only take MORE time away from doing a better job in the future. And, a supportive, non-manipulative manager won’t be impressed with your self-loathing. You control only your own actions and feelings, not those of others. To take responsibility and stop upsetting yourself, check out, “How to Stubbornly Refuse to Make Yourself Miserable About Anything”, by Albert Ellis.

3. Get rational about customers. Yes, you play an important role in the sales process, but, you’re not the main character. Your clients are thinking, breathing, human beings that act on their own freewill. You don’t truly control their decision-making. After losing a sale, you’ll always be able to find fault in your actions. Stop telling yourself a flawless sales presentation would’ve guaranteed success. You’ve probably made some of the same mistakes with the clients you’ve won. ADHD is not an excuse, but a fact of life. Focus on getting better, not on being perfect.

4. Get organized. This is step 4 for a reason. If you lack a rational view of yourself and your customers, no to-do list will save you. Before you rush out to buy the next killer new app or Day Planner, change your work habits. In, “The Power of Habit”, author Charles Duhigg explains how you can replace bad habits with good. When its time to add technology (digital or paper), check out “Taking Control ADHD” podcast for tips on the latest tech and coping strategies. Always keep in mind, if you have ADHD, you WILL make mistakes again, Being organized will help you reduce, not eliminate, them.

5. Play to your strengths. Many people with ADHD are highly creative. Despite forgetting to put your calls in, you may be the best on your team at answering objections or crafting new solutions. Use that strength and don’t be shy about having it. This also means reconsidering the type of product you sell and company you work for. Companies that offer more autonomy to sales people tend to require less reporting.

6. Measure yourself differently. Accept that you may never be the best at the mundane parts of your job. Nothing about ADHD is a death sentence. Making mistakes and continuing to move forward separates those who improve and those who stagnate. “You’re Never Going to Be “Caught Up” at Work. Stop Feeling Guilty About It.”, is the title of a recent Harvard Business Article by Art Markman.

Ultimately, all of us work for ourselves. So, be a good boss! When you support yourself win or lose, you find the strength to accomplish more.

Sincerely,
Meaning2work

3 Ways Salespeople Miss Out on the Gig Economy

It’s been in the news and it’s now being studied by business schools. Have you heard the phrase “Gig Economy”? It refers to the growing percentage of the US work force that works independently. Think everyone from Uber drivers, to high end consultants, and everyone in between.

In the past few years, I’ve seen colleagues, some with 10-20 years at the same company, move on to new ventures. Switching jobs is nothing new to us. Companies launch new products and staff up and others get bought out and lay off.

When you’re selling well, you ride a high of money and accolades. When you’re struggling, you drown in self-doubt and identity crisis. It’s the environment sales people have lived in for years. Gig economy workers share the same uncertainty of income, feeling of isolation, and risk of distraction that outside sales reps experience. At the same time, they receive several freedoms that corporate sales people can only dream of:

The freedom to define success
Corporate sales people are told how much to sell. Despite earnest attempts to make sales targets fair, there are always winners and losers. As we all know, the externallly imposed measurements, (see. ) directly affect our income, self-esteem, and motivation going forward. Gig economy workers have the ability to say when they have and haven’t accomplished enough.
The freedom to change directions
Corporate sales people are the first to know when a sales initiative isn’t working. At the same time, they are often pressured to stay the course. Gig economy workers are limited only by their own resistance to failure. They have no one to blame other than themselves. In contrast, corporate sales people are often blamed for “poor execution” when someone above them wants to avoid blame for a bad idea.
The freedom to define their product
Most sales people in corporations sell a product or service they do not produce or control. At most, they choose what to say about their product and what customers to target. Have you ever had to grudgingly acknowledge that a comptetitor’s solution was actually better than your own? Gig economy workers have the ability to throw out rules and craft their own solutions on a customer-by-customer basis.

In a recent Harvard Business Review Article entitled, “Thriving in the Gig Economy”, authors Gianpiero Petriglieri, Susan J. Ashford, and Amy Wrzesniewski, interviewed 65 workers successfully working in freelance occupations. They discovered these entrepreneurs shared four common strategies they used to cope with the highs and lows of their work. These included self-defining your place, routines, personal support network, and purpose.

A sales job in corporate America can provide you with the first three elements. That is, until you outgrow them. As for Purpose, if your sales job comes with a sense of meaning, consider yourself very lucky! Most of us attempt to substitute money for that.
Sincerely,

Meaning2work

What’s The Right Salary for You? Ask the Salary Happiness Calculator.

What’s The Right Salary for You? Ask the Salary Happiness Calculator.

You’re in sales and that means you’re money-motivated. You don’t shy away from challenges – you seek them out! After all, that’s where the big rewards are found! By rewards, I mean recognition, gifts, and most of all – money.
Given that you know yourself and what you want so well, I’m sure you wouldn’t hesitate to prove it by performing the following three-step excercise I call the Salary Happiness Calculator:

Step 1 – Beginning as early in your career as you like, add up your yearly salary up all the way up to today. Benefits? You can estimate their value or even leave them off if you like.
Step 2 – Ask yourself if you feel any lasting happiness as a result of all that money. Again, think about lasting happiness. You may remember how you felt the day you moved in your house or bought a nice car. I’m referring to how you feel today.
Step 3 – For Experienced Sales People: Are you surprised to see such a big number? Where did it all go? Kudos to you if you stashed a significant amount in savings. For most Americans, the lion’s share of the money in gone. Is it fair to say most of the things spent it on were intended to make you happy? Yet, they haven’t. Sure, you enjoyed them short period of time, but now you need more. In addition, your monthly bills have probably kept pace, limiting what jobs you can take in the future. Was it worth it? Consider letting go of your current lifestyle and pursuing something that you feel gives you a purpose.
Step 3 – For Newer Sales People: For you, this number may be no surprise. In fact, it may be an annoying reminder that you just aren’t where you want to be, yet. What may be a surprise is that even the older, more successful, sales people doing the same calculation aren’t any happier than you. Sure, they appear to be more confident. Inside, you’re both thinking the same thing: “If I could just make more…”. While you’re still young, consider replacing income goals with purpose goals. You will never have enough things or make enough money and you can find yourself feeling trapped by bills later on.

Should you be judged for wanting to have a comfortable lifestyle? Would being homeless make you happier? Of course not! The moral of the story: we blame our employers for not paying us more money while knowing, beyond basic comforts, the extra pay won’t make us any happier. We give our autonomy away by choosing the higher-paying, micro-managed sales job, over the interesting one.

But of course, none of this applies to you. A little more money is all you need. Feel free to lie to me, your friends, and even yourself. The number on your calculator tells the true story.

Sincerely,
Meaning2work

Ps. This post was inspired by the writings of Joshua Fields Millburn and Ryan Nicodemus. They are authors of a book and documentary both entitled Minimalism. Learn more about the documentary by clicking on the following link:
Minimalism
Also, you can check out their website at theminimalists.com.

So You Want to be a Pharmaceutical Sales Rep? How Well Can You Prevaricate?


The pharmaceutical industry has taken much criticism, both just and unjust, over the years. You’ve seen the articles about dangerous side effects, insanely high prices, and bribery of doctors. These scandals make for good headlines. Fortunately for pharma sales reps, most of these issues are largely out of their control. Even the bribery, given current regulations, isn’t feasible any more to reps as a sales tool.

Many physicians don’t even accept rep-funded lunches anymore let let alone lavish trips or other freebies. No, the lie I speak of is internal to pharma companies. It doesn’t involve doctors or patients. Continue on and I will explain.

Not unlike other sales people, pharmaceutical reps are required to make records of their client visits using a customer relationship management (CRM) system. More unique to the industry is the practice of unscheduled visits to doctor’s offices. Medical professionals rarely schedule appointments in advance to talk to sales people other than lunches. Going back about 10-20 years ago, doctors used to allow reps to stop by during their office hours and allow them a conversation in between seeing patients.

Today, most offices either allow only rep access to the doctor at lunch time or prohibit it all together. Still, to this day, most pharma companies enforce strict requirements such as 10 physician calls per day.

Remember when I said this article was about lying? To make up the gap between “required” calls and actual face-to-face conversations, pharma sales often just put the required ten calls in their CRM system instead of the actual 1 or 2 (or none!). Often, because a rep may need to leave medication samples, they may need to wait in the office lobby while the doctor signs their computer screen.

Therefore, a REAL day in the life of a pharma rep consists of meeting with 1 or 2 physicians over lunch, visiting the waiting rooms of 8 or 9 others, and at the end of the day, recording all 10 visits as face-to-face calls.

Does all of this sound like lying? Of course it is! Right now, any non-salesperson reading this is asking, “What’s the big deal? All sales people lie don’t they?” Having been one for over 20 years working with hundreds others, I can say this is emphatically not true. Most of us do not lie – intentionally. So, what gives? Obviously, in this case, pharma reps know they are lying and are still doing it. Consider the following questions:

Who does this lie benefit?
The obvious benefit to the rep is staying employed. To this I ask, how many among us wouldn’t tell a white lie in order to keep their job? Is it believable that thousands of pharmaceutical sales managers accross the country are ignorant to the fact that doctors don’t see reps? More on this later.

In the absence of proof, I speculate that the management of pharma companies use this data for some reason other than evaluating sales people. One possibility is that the call data it is recorded in order to impress current and potential investors. Another is using call volume data to promote the sales force itself, as a partnering tool. In this scenario, I convince you that my sales force is so skilled and diligent (“Just look at how many sales calls they make!”) that you want to hire them to sell your products as well. A third possibility is that the FDA requires the reporting of sales call volume. I see no reason for any of these possilbilites to be mutually exclusive so any combination of them could exist.

Who does this lie hurt?
The quick answer would be anyone who relies on the information. If sales managers could truly claim ignorance they’d be a good candidate. But let’s be real. It’s never good to lie to investors or business partners. And, it’s REALLY never good to lie to the government! Still, I assert these are not the only possible victims of this lie. Most people want to feel proud of what they do for a living. Sales people are no different. Being forced to lie to keep your job is demoralizing and debilitating, especially over the long term. Consider the commonly used polygraph or lie detector test. It works by detecting the physical stress created when someone tells a lie. Stress, of course, has been proven over and over again to produce negative health consequences.

Who is really doing the lying?
Obviously the sales reps are doing the lying. Or, are they? It would be hard for any pharmaceutical sales manager to claim total ignorance. After all, they are going into offices with sale reps and getting the door slammed in their faces as well. It’s very hard to believe that knowledge of this reality doesn’t go far up the chain of command either. Repeatedly, I have seen fearful reluctance, on the part of reps, to bring this issue into the light for fear of repercussions. I assert, when you force someone to lie in order to keep their job, you yourself become the liar. Therefore, management, or whomever benefits from the lies are the true beneficiaries.

What can be done about this?
It’s about legitimacy and fear. If pharma sales people aren’t seeing all the doctors, are they really making all the sales? Doesn’t it then make sense to employ less reps who only visit doctors who allow them access? Finally, if less reps are needed, aren’t less managers needed as well? Selling to a doctor requires no less skill and effort than any other customer, but can we agree sitting in lobbies is not selling?

Nobody wants their job eliminated because we all want to pay the bills and feel fulfilled at the same time. Maybe the solution starts with us, the sales reps. When interviewing for a pharma sales job, ask specific questions about physician access and call requirements. Make the interviewer compare how many doctors you’ll need to see with how many are accessible. Perhaps if we all spend less time worrying about paying bills we gain a little more fulfillment in return!

Sincerely,
Meaning2work

For more info, check out this interesting article on the toll lying takes on all of us:
What Lying Does to Your Brain and Body Every Day

Are You in the Right Sales Job? Answer This Simple Question.

Are You in the Right Sales Job? Answer This Simple Question.

Are you in the right sales job, or is there something better out there for you? I think I can help you find the answer – provided you consider what happened to me.

Once upon a time, a large, global corporation stopped compensating its sales force on actual sales volume. My colleagues and I, working for this company, hoped the change would bring about a more utopian work environment. Maybe we would be paid a healthier salary? Maybe we would be empowered to really serve our customers and no longer have to sugarcoat the truth? Most of us on the sales force would’ve agreed that we sold first class products. Therefore, it wasn’t hard to convince customers to use them.

Such naive exuberance! The new compensation system, turned out to simply be a replacement of the tradional pay for sales system to a pay for sales metrics system. These metrics meant we were measured more frequently than ever on activities that had little meaning to us or our customers. I remember quickly resenting the loss of the old system. In hindsight, it wasn’t the money. I was still made around the same amount as before. What I really lost was the ability to craft the job on my own terms.

From this experience, I learned a very important lesson. When we complain about unrealistic quotas, we ignore the real problem – the concept of outside measurement itself. Any assigned sales metric, whether it’s sales volume or anything else, attempts to inspire the sale person into action. Yes, goals can be motivating, but only when WE set them. Taking on someone else’s goal is not the same thing. Be honest, when you accept a sales job, you’re not actually taking on the company’s goals. You don’t really care about selling over-and-above the required 10,000 widgets. Deep down, you are saying to yourself, “This job’s prescribed goal helps me achieve my personal goals.” More specifically, we accept that the money coming from the job’s achievements will lead us to our desired personal achievements.

Unfortunately, always doing (and believing) what you’re told can be the fast track to growing old. You wake up ten years later with a higher mortgage payment and no more happiness than you started with. In most salesforces, only a small percentage of sales people make the bulk of the compensation. For those lucky few who make it big and retire to a beach, there are about 1,000 of us who don’t. What’s easier to believe – only one of every 1,000 sales people really works hard, or measuring life fulfillment based on something so random is ridiculous?

Instead of focusing on getting rich, try being rich. I don’t suggest spending beyond your means, but taking a mean look at your spending. Your neighbor with the Porsche may be swimming in debt. That cruise that your teammate brags about may be collecting interest on her credit card. Real wealth is an equation:

What you make – What you spend = Real Wealth

Here’s what you really need to ask yourself: If your commissions (or other measurement system) where taken away and replaced with a comfortable salary and benefits package, could you still do your job? Are you truly inspired by the work itself? A job worthy of your time should do this. Keep telling yourself the money alone makes it worthwhile. At best, you will only ever tolerate your job. Still don’t believe me? Daniel Pink, in “Drive: The Surprising Truth About What Motivates Us”, says workers should be paid enough to take salary off the table. Research has proven, the more money you make beyond about 70k per year, not only fails to add hapinesss, it starts to take away from it. Are you in the right sales job? You now have the answer!

Sincerely,
Meaning2work

Ps: I doubt one blog post will change your mind about the futility of finding happiness from making more money. Have the courage to read Daniel Pink’s book if your belief in it is that strong. To find it on Amazon, click here.
Pss.: Are you instead wondering if sales is the right job for you, period? According to David Hoffield, you will likely be selling in your next job – even if it’s not in sales:
https://www.hoffeldgroup.com/sales-articles/the-new-reality-everyone-is-now-in-sales/

5 Reasons to Colossally Fail at Your Next Interview

When interviewing for a sales job, everything is big. Big salaries, big titles, and big benefits. They all hang in the balance when we flash our opening smile to start the interview process. Despite what anyone would have you think, few interviews, even when aced, actually end in a job offer. In fact, if you the interviewee, don’t take action, you will likely be walking to your car an hour later not knowing much more than you did at the start.

Traditional interviewing advice tells you act as if you want the job long before you actually do. Be polite. Be enthusiastic. Answer questions thoroughly. Actively listen.

Instead of playing the good candidate, why not make a point of getting you own questions answered first? Does this mean you should be rude? If your interviewer won’t relinquish control of the conversation, I’d say “Yes, maybe a little.” You could say something a simple as, “Mrs. Interviewer, I’d be happy to answer your question, but before we move on I need to know about…” Get your questions answered ASAP and don’t apologize. Why?

Consider the following 5 benefits to risking all-out job interview failure:

1. You find out what you really want to know.
Do you really want to wait until you’ve had six interviews and you’ve flown across the country to find out the company can’t pay what you need to make? Can you imagine accepting a job for a company that sells their services at a 20-30% premium over their competitors for no clear reason? People do it all the time (I’m not proud to admit I know from experience). Don’t wait until you’ve fallen in love with the job to find out!

2. You save yourself from a job you’d hate.
Find out here and now what the boss is really like. According to research, people often freely enter romantic relationships with gaps in knowledge about the other person. They fill in these gaps with positive assumptions ie. “I’m sure he likes to go shopping.” or “I’m sure she likes to go on vacation” (See more on Aaron T. Beck’s research below). Don’t start the job interview process the same way! Many interviewers are simply looking to quickly dismiss unqualified candidates. It’s OK for you to take the same approach and look to quickly eliminate job opportunities that aren’t a fit for you. Just like any other relationship, you don’t want to jump in half-blind and hope for the best.

3. Even if you do offend your interviewer, you’ll learn that failure isn’t lethal.
Let’s say you get your questions answered, but bomb the interview, what now? Should you call 911? Chances are you uncovered some valuable information such as you never want to work for that person or company. Conversely, you may find that you are finally sold on working there and are now truly motivated to re-double your efforts at getting hired. When the time comes to ask bold questions in your next interview, you will be more confident. In his book, “David and Goliath: Underdogs, Misfits, and the Art of Battling Giants”, author Malcolm Gladwell shares that people can overcome tall odds using the confidence of having nothing to lose. If you’re not sure if you want the job, you too have nothing to lose!

4. Direct, honest questions benefit employers as well.
Even if they do get their interview interrupted and pride questioned, employers learn from your questions exactly what is important to you. They also learn that you are not afraid to challenge an authority figure. This is a sales skill sometimes required in order to work with headstrong customers. In a broader sense, asking difficult-yet-sincere questions demonstrates you actually care about the job fit. You are serious about your job search and you would not join their company simply for the sake of having a job.

5. If all else fails, you at least gain some funny anecdotes to share with your friends.
When it’s clear that neither you nor your career died because of a single job interview, you will see the absurdity of it all. I’ve interviewed for my share of sales jobs over the years, most of which, I am happy I did not get offered. Some of the hiring managers I’ve met could walk straight out of the movie Office Space. One told me his greatest strength was being a micromanager!
When you know, deep down, you want the job you will do a better job interviewing for it. The single biggest mistake I’ve made in this process is giving employers the benefit of the doubt. Assuming you’ll like the job without getting the information you need, leaves your career and your happiness to chance. Don’t waste time convincing yourself it’s the right job. Determine what you want and ask for it. Your future self will thank you!

Sincerely,
Meaning2work

To find Malcom Gladwell’s book on Amazon click here.

Aaron T. Beck wrote an insightful entitled “Love Is Never Enough: How Couples Can Overcome Misunderstandings, Resolve Conflicts, and Solve Relationship Problems Through Cognitive Therapy”. In it, he describes in detail the mistakes people make when entering romantic relationships. To find it on Amazon click here.

Don’t Take Another Breath Without READING THIS NOW!

The sky is falling! Just ask your favorite business blogger! Out of work? Need a better job? Here’s five things you MUST do before your next job interview. Not selling enough? Here’s the six things you SHOULD be saying to all of your customers. If you find yourself irritated with with the flood of fear-engendering advice on social media, you’re not alone. As you read this, another list of the 5 things you MUST do is waiting for you in one of your accounts. Go ahead, read it, and come back. I’ll wait…

Back so soon? The article didn’t change your life? Below, I’ve shared my pet peeves with the melodrama of the blog posts I call “must lists”. They would have us reading all day if they could. After all, the danger of not taking their advice is just too great! Rest assured, you will not lose a good job or a big sale if you choose not to read my concerns below. You may, however, relate to some of the absurdity I discuss. I welcome your comments at the end of this post.

When reading sensational, must-list posts, first consider the source.
I admit, articles with titles like, “The 5 Keys to Winning Your Dream Sales Job” seduced me for years. Often, they are written by job recruiters turned career experts. Heck, I still read them today for entertainment purposes!. While masquerading as experts with close ties to employers, most recruiters do what you already do – send resumes and hope for a response.

When you gain experience selling in a field, you quickly advance beyond the shallow level of industry knowledge the typical sales recruiter possesses. Their goal is to send as many qualified candidates as they can to raise the likelihood of earning a placement fee. Their advice tends to be very specific and certain, yet unproven. Never talk salary. Always close for the next interview. Emphasize your experience in blank. None of this ever guarantees success. If they really were interviewing experts, wouldn’t they be working a better job?

Authors use titles with words like “must” and “should” to scare you into reading their blog posts.
On the surface, using these two words seems just part of living in the real world. It’s reasonable to think that you MUST sell product to stay employed. Ask a therapist, and you will be told beliefs using these words are irrational.

Underneath your “must sell” belief is a deeper, “must keep my job” belief. This tells you that losing your job makes you a bad person. Using ‘must’ and ‘should’ when giving advice is an easy way to appear authoritative without having any real responsibility. Nothing happens to me, the author, if my advice turns out to be useless. Even worse, I’ve now encouraged you to incorporate a ‘must’ or ‘should’ into your belief system. In reality, there are no must-Do’s or Don’ts, only choices. If you’d like to delve further into freeing yourself from the musts and shoulds in your life, read “How To Stubbornly Refuse to Make Yourself Miserable About Rational Emotive Behavioral Therapy (REBT).

Blog posts titles often want you to compare yourself to others and feel inferior in an effort to get you to get your attention.
The nine habits of top performing sales people imply that whatever you’re doing, it’s not good enough. Somewhere in the list provided are surely one or more habits you neglect. Shame on you! Ask yourself, does this feeling of inferiority actually help you? Worse yet, does following these habits guarantee success? No two customers, products, or industries are alike. Why would there ever be a universal list of keys to success that applied to all of us? Before you can seriously question this, a new must list appears in your Facebook, LinkedIn, or Twitter feed.

Bloggers (including your’s truly) can oversimplify complex problems.
Sometimes, the dilemmas we face simply need more time and consideration It’s like handing a widow a blog post entitled, “Six Quick and Easy Ways to Handle the Loss of a Loved One”, while she’s leaving the funeral. As blog writers, we want to gain your attention with quick, easy-to read articles that keep you coming back to our site. There’s no way to give you the same level of stunning and relevant insight in five minutes of reading versus an hour or longer. I reference books that dive a level deeper whenever possible not only to give proper credit, but also to provide a true return on the time spent.

The advice your given conflicts with other advice, even from the same blog.
Dress formally. Dress casual. Be aggressive. Be patient. Start a conversation with small talk. Never start a conversation with small talk. On and on it goes. Absorbing it all can be mind-numbing. As as misguided follower of must lists, you will easily find that whatever choice you make is wrong and worse, you should have known better. Inaction is often our response. Instead of feeling inspired, you’re left with a little less time in your day and a little more guilt.
Does chasing must lists sound like fun? Instead, here’s four things you can do to feel more fulfilled (just kidding!). As mentioned, I still read these kind of posts. No blogger or business writer wants to give bad advice and not all of their advice is bad. It’s often the packaging of their ideas that undermines them. And yes, most recruiters mean well too. I have friends who swear by them (instead of ‘at’ them like I do!). Just take what all bloggers say with a grain of salt. Look at all must posts with a healthy dose of skepticism. Finally, If faced with a serious problem, consider committing time to reading a book or speaking to an expert you trust and respect.

Sincerely,

Meaning2work

To find Dr. Ellis’ book on Amazon, click here.

4 Reasons To Treat Your Sales Force Like Management

How Does Your Company Treat It’s Salesforce? To Your Customer, It Means A Lot!

Company A employs a herd of undisciplined, self-entitled, complainers who call themselves sales people. It’s a continual struggle to teach and motivate them. Thankfully, a handful of good ones do what they’re told and manage to carry the rest of the group.

Company B leverages the knowledge, experience, and relationships of it’s sales people. They employee less sales people than Company A simply because their people are more fully engaged. The entire organization understands that, without customers, there are no sales and, without sales people, there are no customers.

As a sales person, which company do YOU want to work for? Today you can find everything from Facebook memes to college textbooks extolling the virtues of gratefulness and having a positive attitude – especially for sales people.

Shouldn’t these concepts also apply to a company’s attitude toward it’s own sales people? Instead, they are continually measured, questioned, and right-sized.

Here are four reasons companies should treat sales people like experts first and allow them to prove their worth second:

Reason 1: Sales people are the face of your company.

To your customers, your sales people ARE your company. They represent both the good and the bad of what your product or service delivers. If that crucial representative lacks the ability to serve the customer, the entire company suffers.

Reason 2: Customers are more inclined to trust people they know.

A sales rep that has proven her value will gain much more insight than any focus group facilitator. Why? Being paid to take part in surveys or focus groups skews the answers of participants. A well-trained, empowered, sales person can ask the right questions when the customer’s guard is down and get better information in return. Customers are often more willing to share their thoughts positive and negative about what the company offers.

Reason 3: Sales people are better able to gain competitive information.

In most of the companies I’ve worked for, Marketing and Sales Management are the last people to find out about what the competition is doing. Why? It’s the sales people who are in customer offices, seeing competitive literature, getting customer feedback on competitors, and even reading their proposals.

Reason 4: Customers buy from sales people.

Did I mention they are the face of the company? In today’s marketplace, customers lack the patience for vendor titles or org charts. Regardless if you are a service rep or CEO, customers want to know the same thing – what you can do for them. They are more likely to give their business to an entry level rep that can answer their questions quickly and throughly than waiting days for someone more important to come in from headquarters. “This person who deals with you on a regular basis has no valuable information or power to help you,” is not the message you want to send to your customers.

If you’re company was a world class athlete, your sales people would be the lungs. Revenue would be the oxygen the lungs take in. Does this make sense or even seem obvious? Instead of celebrating the people who bring life to our companies, we scorn them. We say they’re overpaid. They’re spoiled. They’re demanding. Finding and dealing with customers is never easy. Every sale is a customer choice – not a sales person’s. Taking the sales force for granted is taking the customer for granted. There is no greater example of entitlement than that.

The Solution
Support your sales people. Give them the information the customer needs and the power to get things done. Ask their opinion and listen. Respect what your sales people say about customer feedback instead of dismissing it as negativity. Turn your sales management function into sales enablement. Really, make the change. Make it abundantly clear to EVERYONE in your organization that customers, who fund their paychecks, need sales people!

Sincerely,

Meaning2work

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Sales Words: The Performance Effect

Jealous of the Top Performers on Your Sales Team? Here’s a Reason to Reconsider.

In addition to recognition and accolades, top performing sales people enjoy a hidden side benefit that helps them retain there status for ever longer. What I call the Performance Effect is the added motivation gained from simply being a top sales person. Whereas before, you might have identified yourself as a mediocre performer, now you have the extrinsic reinforcement that say you’re a top gun. To you, it makes sense to spend that extra hour or two making an extra call or answering an extra RFP.

All the while, everyone else on the sales force wonders how you do it. For reps with steadily growing territories and stable performance metrics, the performance effect may sustain itself for months, if not years. For sales reps who experience significant and frequent changes, the effect may be fleeting.

As shocking as it may sound, the performance effect is something to avoid rather than envy. The reason? All good things come to an end – even for star sales people. One small change in performance measurement, product pricing, or territory geography is all that may be required. The longer a rep believes his own positive press, the more profound the fall from hero to zero can be. Salespeople experiencing this abrupt change may become bitter and experience a level of self-doubt. A rep feeling this way may feel she somehow “lost her mojo”.

Unlike other jobs, sales people experience a wiping clean of their performance slate every year. We start every year with $0 in sales and essentially need to prove the right to keep our job once again. Therefore, more so than in others professions, sales people need to be reinvigorated. Daniel Pink, author of “Drive: The Surprising Truth About What Motivates Us”, believes we all need to see the power of intrinsic motivation. Having a strong sense of meaning or purpose in your job makes you resistant to the extrinsic ups and downs of things like quota attainment. According to Mr. Pink, other essential factors to motivation include autonomy and mastery.

Sincerely,

Meaning2work